Support
Use this page for contact details, troubleshooting, data questions, Community reports or appeals, and what to do when a product concern feels urgent.
Inbox terms last updated August 27, 2026.
Useful when checking whether a result looks stale.
Include product links, scan time, and what looked wrong.
Public pages and app results stay aligned to the same catalog view.
Best first message
A few details up front save back-and-forth later and make it much easier to tell whether the issue is camera permissions, stale data, a confusing match, or a real product-safety escalation.
Guidance
The fastest way to narrow the issue is to separate app behavior, matching behavior, and dataset freshness.
If camera scanning fails in the iPhone app, open iOS Settings, choose Leadly, and confirm Camera access is enabled before retrying the rear-camera scan flow. On the website, use Safari's per-site camera permission instead.
If no barcode is detected, capture a clear product photo with the label fully visible. The app will try barcode detection first, then OCR-based label matching.
If results look stale, compare the in-app dataset freshness against the current source update date. The current dataset snapshot is dated August 31, 2026.
Match history, watchlist items, and preferences are stored locally on your device by default. When history export is enabled for your plan, Settings can create a CSV or JSON copy.
Local telemetry is optional. When enabled, a bounded log of structured app events and errors stays on-device until older entries are displaced or you clear local data. It is not included in history exports.
Use the Clear data from this device control in Settings if you want to remove history, watchlist items, telemetry, and saved preferences from the device.
If you are signed in, open Settings, then Data and privacy, and choose Delete Leadly account to permanently remove the connected account and associated cloud data, including the public profile and posts from Leadly's public view. Clearing local data or signing out does not delete the connected account. Limited moderation records may remain as described in the Privacy Policy.
Community help
The in-app controls are the fastest path for a post or profile. Support can help when you cannot access the content, need to appeal, or have an account-deletion question.
Open the post or profile menu, choose Report, and select the closest reason. Use Hide or Block when you also want immediate control over what you see or who can interact with you.
If the in-app report is unavailable, send support the post or profile link, the approximate time, and a short explanation. Do not include medical records, a home address, or unrelated private information.
To appeal a moderation action, include the account email, the date of the notice, and why you believe another review would change the outcome. Support may ask for context but will not ask for your password or authentication code.
To delete an account, open Settings, then Data and privacy, and choose Delete Leadly account. If deletion remains pending or you cannot sign in, contact support from the email connected to the account when possible.
Safety escalation
For urgent product safety concerns, follow the official recall or enforcement guidance from the responsible agency first, then stop using the product until you confirm the risk.
If a child or adult may have been exposed to lead, consult a qualified clinician about testing and next steps. This app does not provide medical diagnosis or emergency triage.