Support
Use this page for contact details, troubleshooting, data questions, and what to do when a product concern feels urgent.
Inbox terms last updated March 10, 2026.
Useful when checking whether a result looks stale.
Include product links, scan time, and what looked wrong.
Public pages and app results stay aligned to the same catalog view.
Best first message
A few details up front save back-and-forth later and make it much easier to tell whether the issue is camera permissions, stale data, a confusing match, or a real product-safety escalation.
Guidance
The fastest way to narrow the issue is to separate app behavior, matching behavior, and dataset freshness.
If camera scanning fails on iPhone, confirm Safari camera access is enabled for the site and retry the rear-camera scan flow.
If no barcode is detected, capture a clear product photo with the label fully visible. The app will try barcode detection first, then OCR-based label matching.
If results look stale, compare the in-app dataset freshness against the current source update date. The current dataset snapshot is dated February 26, 2026.
Match history, watchlist items, and preferences are stored locally on your device by default. You can export history from Settings in CSV or JSON format.
Local telemetry is optional. When enabled, structured app events and errors stay on-device until you export or clear them from settings.
Use the Clear All Local Data control in Settings if you want to remove history, watchlist items, telemetry, and saved preferences from the device.
Safety escalation
For urgent product safety concerns, follow the official recall or enforcement guidance from the responsible agency first, then stop using the product until you confirm the risk.
If a child or adult may have been exposed to lead, consult a qualified clinician about testing and next steps. This app does not provide medical diagnosis or emergency triage.